Customer Success Representative
Join a team where your voice matters and your work drives real impact. At Hitachi Energy in Jefferson City, MO, we're looking for a Customer Success Specialist to champion the post-order experience for our Commercial & Industrial (C&I) clients. You'll be the key link between our customers and our internal teams, ensuring seamless order fulfillment and delivering a world-class customer experience. If you're passionate about building relationships, solving problems, and making things happen, this is your chance to thrive in a collaborative, innovative environment.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How You'll Make an Impact
- Manage customer orders from acceptance through shipment and after-sales support
- Collaborate with engineering to ensure timely, high-quality drawing packages
- Process change orders and coordinate with internal teams to meet evolving needs
- Drive down shipping holds and support revenue goals through proactive order management
- Handle return authorizations, concessions, billing milestones, and overdue invoices
- Apply lean methodologies to improve processes and customer satisfaction
- Communicate shipping schedules and resolve delays effectively
- Participate in daily team meetings and escalate issues as needed
Your Background
- Bachelor's degree in Engineering or Business, or equivalent experience
- Must be authorized to work in the U.S. without future sponsorship
- Onsite presence required in Jefferson City, MO
- Proficiency in Microsoft Office; SAP experience is a plus
- Understanding of general accounting principles
- Strong organizational and basic project management skills
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More About Us
- At Hitachi Energy, we empower our people to grow through continuous learning and development opportunities
- Be part of a global leader in energy solutions, where innovation and sustainability drive everything we do
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Current employees apply here
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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