Customer Success Rep

Are you passionate about delivering exceptional customer experiences? At Hitachi Energy, we're looking for a Customer Success Rep to join our team in Bland, VA. In this dynamic role, you'll be the key connection between our customers and internal teams, ensuring seamless post-order execution for clients across Utilities, OEMs, and Commercial & Industrial sectors.

From order acceptance to shipment, warranty, and after-market services, you'll be the voice of the customer-driving satisfaction, solving challenges, and contributing to a world-class experience. If you thrive in a collaborative environment and enjoy making a real impact, this is your opportunity to shine.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Process new orders and champion the "clean order" initiative
• Collaborate with engineering to deliver timely, high-quality drawing packages
• Manage change orders and build strong cross-functional relationships
• Reduce shipping holds and support revenue goals through proactive order management
• Handle returns, concessions, milestone billing, and overdue invoices
• Apply lean methodologies to drive continuous improvement
• Communicate shipping schedules and resolve potential delays
• Participate in daily team meetings and escalate issues as needed

• Bachelor's degree in Engineering, Business, or equivalent experience
• Authorized to work in the U.S. without future sponsorship
• Onsite availability in Bland, VA
• Proficiency with Microsoft Office; SAP experience is a plus
• Understanding of general accounting principles
• Strong organizational and basic project management skills

• At Hitachi Energy, we foster a culture of innovation, collaboration, and continuous learning
• You'll join a global leader committed to sustainability and customer excellence
• We offer growth opportunities and a supportive environment where your contributions matter