Customer Quality Assurance Manager 80 - 100% (f/m/d)
The opportunity
Hitachi Energy is a global leader in power transmission and distribution.
Our Service unit provides worldwide after-sales support for generator
circuit-breaker (GCB) systems and gas-insulated switchgears (GIS),
including training, installation, commissioning, scheduled maintenance,
value-added services and troubleshooting.
Are you passionate about quality and problem-solving? Do you thrive in
an international environment and enjoy working with diverse cultures?
As the Customer Quality Assurance Manager, you will perform root
cause analysis to enhance product reliability and support our customers
in safely operating their equipment. If you have solid qualifications in
quality assurance, a passion for high voltage and a proven track record
in problem solving, this is your opportunity to shine
How you'll make an impact
- Lead in-service failure analysis in GIS and GCB Equipment
- Lead, execute and document Root Cause Analysis utilizing the
- disciplines of problem solving
- Communicate and present findings, mitigation actions and
- recommendations to customers to increase their equipment reliability
- Improve and foster adherence to quality assurance processes
- Apply and demonstrate the value of lean methodology in quality
- assurance
- Provide technical clarifications for product issues internally and
- externally
- Support customers in troubleshooting
- Travel readiness globally (up to 30%)
Your background
- Bachelor's or master's degree in electrical/mechanical engineering,
- with knowledge of electrical power systems
- Min. 5 years' experience in quality or R&D functions
- Product knowledge of GIS and GCB
- Fluent in English; German and other languages are a plus
- Strong communication skills and cultural sensitivity and experience handling customer-facing quality issues
- Strong negotiation skills
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Apply now
Current employees apply here
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.