Customer Care Specialist

The Opportunity

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

How you'll make an impact

• Implement the BU Customer Care framework locally, Adapt Customer Care procedures, instructions, and documents.
• Drive resolution processes for customer complaints, Coordinate root cause analyses for complaints.
• Support teams in collecting and interpreting the Voice of the Customer.
• Identify risks and challenges affecting customer satisfaction , Oversee deployment and analysis of customer satisfaction surveys.
• Analyze process gaps and recommend corrective actions.
• Prepare and update quality reports for customers.
• Conduct reviews of customer complaints and feedback trends.
• Report on the status of root cause analyses and corrective actions.

• Bachelor's Degree in Engineering. Mechanical, Electrical&Electronics Engineering background is a plus.
• Min. 2 years of experience in quality management, quality operations, customer care, or customer support within the transformer, energy or engines and power transmission equipment manufacturing industry.
• Ability to manage multiple tasks and projects simultaneously with a focus on customer satisfaction and quality outcomes.
• Effective communication skills for reporting, audits, and coordination with internal and external stakeholders
• Knowledge of problem-solving methods such as 8D, root cause analysis, Ishikawa&Developed job follow-up and problem-solving skills, paying attention to details.
• Very good command of written and spoken Turkish & English.