The Opportunity
Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!
As a Business Process Manager - Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You'll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.
How you'll make an impact
- Champion and embed a culture of continuous improvement (CI) within Operations and SCM
- Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness
- Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business
- Develop and maintain tools that promote process standardization and operational excellence across the organization
- Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction
- Proactively address and resolve customer issues and complaints in a timely and professional manner
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Your Background
- A passion for process optimization and continuous improvement
- Higher education with a commercial or technical focus (University, FH, TS, or equivalent)
- Minimum 2 years of experience in business process improvement or a related discipline
- Proven ability to lead cross-functional initiatives and influence stakeholders at all levels
- Strong analytical, communication, and organizational skills
- Self-motivated and capable of inspiring change across teams
- Proficient in SAP, SharePoint, and Microsoft Office tools
- Lean Six Sigma Yellow or Green Belt certification (preferred)
- Fluent in English (written and spoken); German is a plus
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Apply now
Current employees apply here