Mission statement:
Understand where problems occur in the field and provide effective solutions. Data analysis and join quality improvement project to improve customer satisfaction.
Your responsibilities:
- Field Service Engineering work will be focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including, Identifying and correcting more complex problems associated with start-up.
- You will be researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.
- You will be developing on-going relationships with customers to secure future business.
- You will resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience.
- You will be managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower-level professionals and problems faced are difficult and sometimes complex.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility in own project action in the site.
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Your background:
- Bachelor's in mechanical or related engineering.
- Having suppler audit experience is a plus.
- Experience in leading a small team of engineers and good coaching skills.
- Strong team-work capability and Good self-learning and sharing.
- Good English skill in reading and writing, speaking skill preferred.
- Good communication skills with customers and suppliers.
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