Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Hinge

IT Support Specialist

3+ months agoVancouver, Canada
We are looking for an IT Support Specialist to join our dedicated IT team. This role offers an opportunity for growth and development for candidates with an interest in systems administration.

So, what will you do?

  • Onboarding & Support – Setting up new hardware, software and access for new hires and walk them through the setup to ensure all access is up and running in a timely manner
  • Administer and troubleshoot user workstations, software, network and office systems
  • Coordinate shipping and receiving of user workstations
  • Deploy patches and updates of operating systems and applications
  • Support remote end users by phone or chat including using remote desktop software
  • Manage software licensing
  • Input and update assets in the hardware asset management system
  • Test and implement new technologies in support of computer systems
  • Effectively challenge and develop current processes and develops novel approaches
  • Keep team documentation updated as processes change

You'll be a match for this role if you have..

  • 5+ years of relevant experience
  • Minimum 1 year certificate in an IT related field
  • Excellent verbal and written communications
  • Strong attention to detail
  • Support experience for Windows AD, Windows and Mac OS
  • Technical documentation skills (easy to understand; FAQs)
  • Background in workstation configuration tools is required; SCCM and/or JAMF
  • General understanding of Web application environment and networking fundamentals
  • Organized, responsible, and able to effectively deal with multiple concurrent accountabilities, being able to prioritize multiple tasks
  • Be self-directed and able to work with minimal guidance
  • Experience supporting remote users
  • Ability to be patient, understanding and empathetic with end users and their desktop problems
  • Share our passion for technology and be willing to learn and develop technical skills through supported training

Bonus

  • Experience with network imaging
  • G-Suite and Okta experience.
  • Scripting experience


Why Plenty of Fish?

At Plenty of Fish, our vision is to create the most dates for our users around the world.

We’re one of the top revenue-driving brands in the Match Group (comprised of Tinder, OkCupid, Hinge, Match.com), and we still remain a small close-knit team based in downtown Vancouver.

If you’re keen on solving complex problems at scale, you want to work in collaborative cross-functional squads, and you value autonomy and accountability, we should talk. 

Our Values
Be Proud - It's OUR sh*p. Own it! We see challenges as opportunities and take action.
Make Waves - We profoundly impact millions of peoples' lives, every day.
Dive Deep - We empathize with our members and use data to surface smart decisions.
Crew Together - We love what we do, have fun, and are free to be ourselves.

We’re committed to creating an equal and inclusive environment; we welcome all crew (and prospective crew) members regardless of race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, conviction unrelated to employment, or any other prohibited ground of discrimination recognized by applicable law.  Plenty of Fish is proud to be an equal opportunity workplace.

Linkedin: @PlentyofFish
Job ID: c9f87498-66eb-4dd2-a91f-c9c19d76dca3
Employment Type: Other