Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
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As a Sr. Program Manager, you will own critical programs that support all inbound and outbound shipments, and be responsible for driving and owning the operational and financial performance. You’ll be responsible for supporting FC dock operations, accurate handoff to our carriers, and ultimately the on-time arrival of packages to our customers. The Sr. Program Manager will streamline logistics in the operation through the implementation of standard work, and proactively identify and lead process improvement initiatives. At times, this role may serve as a proxy for the Director of Transportation.
You Will:
- Day-to-day management to ensure that all shipments are being managed in the safest, most efficient way with the highest quality service to the customer
- Communicating with carriers and internal customers to ensure a seamless transition from fulfillment to carrier handoff, and work to resolve any persistent performance issues
- Preparing and giving detailed data-driven business reviews to senior management, focused on improving transit times and associated impacts from carrier interruptions
- Leads multiple projects driving continuous improvement by identifying ways to streamline processes and reduce non-value-added work
- Fosters communication channels and collaboration with the different execution teams
- Assist in the onboarding process of new partners, such as carriers, and other service and technology providers
- Perform ad hoc analysis as needed
You Have:
- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or equivalent experience
- 7+ years of experience in program management, logistics, operations, supply chain or transportation
- Demonstrated experience leading & owning cross-functional programs and communicating results to senior leadership
- Experience with data mining and data analysis
- Advanced proficiency in Microsoft Excel/G-Sheets
- Proven ability to manage multiple competing projects and priorities simultaneously
- Experience interacting with and leading projects across cross-functional teams
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
Conditions of Employment:
- This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
- This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
- Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
- Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.
Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.
For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.