Sales Operations Analyst

What's the role?

The Sales Operations Specialist is an expert on all facets of customer-related sales issues. They are responsible for providing essential support to our accounts and related system vendors, external communications, and general account coordination. The Sales Operations Specialist coordinates customer meetings and further liaises with HERE Sales and Marketing teams to support the profitable growth of related Accounts.

A Sales Operations Specialist at HERE:

• Provides operational and strategic support to sales.
• Performs business analytics and modelling to monitor and interpret sales-related data to optimize sales effectiveness and revenue generation.
• Partners with Finance to monitor sales performance against plan, including forecast, pipeline, and top deals tracking, and drives corrective strategies, as needed.
• Leverages and interprets company and market intelligence to support sales strategies

The Sales Operations Specialist provides sales and process support to account teams, customers and partners. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.  The individual supports sector revenue achievement in addition to external communication and general account coordination/orchestration of daily activities. The Sales Support Specialist should help plan and coordinate customer events/meetings and further liaise with account leaders and executives, HERE Marketing, aftermarket and other sales support functions to help enable profitable growth of related accounts.

• Manage overall operational efficiencies that will help the team improve customer satisfaction, reduce agreement processing time, enhance inter-departmental coordination and provide the sales team with the necessary support and resources to perform effectively. Define and report on efficiency improvements initiated and progress towards goals
• Build close internal (HERE) and external customer relationships within the line of business (Engineering, Legal, Purchasing, Finance, Accounting, Marketing…) to quickly identify and resolve account issues. Pursue deeper levels of contact with existing and new customer interfaces
• Maintain and support the data integrity of Salesforce.com to accurately reflect active opportunities and risks, close dates, probabilities, stale opportunities, key decision makers, Top 100, and contact freshness
• Assist AE's in providing additional and improved quality detail in all information pulled for executive reporting (Task Items/Campaigns, Forecast Reports, KDM Profiles, Win details, Opportunity Comments/Descriptions)
• Manage the license agreement process (NDAs, Evaluation, Development and Demonstration, License Agreements) in accordance with Legal department processes and requirements. Confirm agreements are properly executed and returned to customers, Account Executives and the Accounting department to ensure revenue is recognized and received.
• Review and follow up with customer on status of aging monthly receivables (revenue at risk) to ensure timeliness of customer payment minimizing revenue in reserve including bad debt.
• Help organize and execute key sector or customer events which may include activities such as: Customer Tech Days, Third Party Sector Events, CES, Customer Headquarter visits, etc. Support in the creation of pre-event briefs, meeting overviews and key decision maker profiles.
• Assist certain key executives within the team with Calendar management, travel scheduling and expense reporting.

Who are you?

• University degree in Business, Marketing, or similar field
• Two to four years of experience in a relevant software sales, marketing or similar professional role
• Excellent oral and written communication skills, including making presentations
• Language fluency in English, Spanish, and Portuguese
• Demonstrated ability to handle multiple projects; excellent organization and planning skills.
• Strong proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel), ERP and CRM software skills (Salesforce.com)
• Demonstrated capacity to establish internal relationships among different departments as well as create influential relationships within a customer enterprise
• Actively contribute on cross-functional teams and be recognized as a specialist on all facets of customer-related sales issues/risks
• Willingness to travel on a limited basis

Please submit resumes in English. The Sales Operations Analyst position follows a hybrid working arrangement, three days on-site in our Sao Paolo, Brasil office and two days remote (work from home). 

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. 

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.