Global Partner Program Specialist

What's the role?

The HERE Partner Program, following the Partner Journey, is designed for Partners to be Recruited, Onboarded, Activated, and Enabled by HERE.
This role is mainly focussing on the onboarding and  is pivotal in ensuring the success of our Partner Program by overseeing the seamless integration of new partners into our ecosystem.

Our mission is to enhance the Partner Program, guaranteeing a comprehensive partner experience from Recruitment to Activation. We are dedicated to delivering streamlined processes, interconnected systems, and reduced onboarding times. 

Your responsibilities will include managing the logistical and operational aspects of the partner program, ensuring compliance with agreements, tracking partner metrics, supporting Partner Manager requests, managing partner portals and materials and maintaining our databases. Operating within a global Partner Program team based in Berlin, Germany, remotely in the US and the Netherlands.

You will collaborate closely with the team and engage with other (senior) stakeholders across the company, particularly in Partner Sales.

Your Main Responsibilities 

• Own the partner (onboarding) process of the program, including the system setup and approval process, perform document reviews and seller trainings to equip them with the necessary knowledge and skills to navigate and maximize the benefits of the Partner Program.
• Act as the main point of contact for Partners and Partner Managers (esp. APAC and EMEA), by providing dedicated support and addressing inquiries promptly and effectively through shared inboxes.
• Update and maintain internal knowledge pages, collateral and maintain partner sales processes.
• Support VP Partner Sales in creating internal business updates and reviews, as well as performing business analytics
  Focus on the end-to-end partner sales process, by maintaining and improving the partner program journey. This includes updates to the CRM database, working together with implementation teams and creating documentation of changes.

Who are you?

To be successful in this role, you ideally possess the following skills, abilities, and experience: 

• (Master) degree in Business or a related field.
• Accumulated 3+ years of impactful experience in program/ project management, channel business and/or partner sales support.
• Possess good ability in Salesforce, advanced knowledge of MS Office; familiarity with Tableau is considered an asset.
• Exhibit strong written and verbal communication skills in English
• Highlight robust project management abilities and adept presentation skills to effectively convey program objectives and outcomes. 
• Demonstrate comfort in working with (senior) internal and external stakeholders in a dynamic, global environment, ensuring effective cross-functional collaboration.
• Bring a solution-oriented mindset to the role, actively contributing to overcoming challenges and optimizing program processes.
• Display the ability to work independently, self-motivate, meet deadlines, and adeptly prioritize workload to maintain operational efficiency. 

What do we offer?  

Our culture is founded on openness, teamwork and honesty, with colleagues who are forward-thinking in their field, resilient and above all, strive for the best. One team, where everyone makes a difference and everyone is heard. We offer a very interesting compensation package always taking personal development and a healthy work-life balance in consideration.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable. - #LI-MS1 #LI-Hybrid

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.