Job Description
Job Title: Telesales Representative/Hunter
Department: Telesales, Kent Express
Reports To: Sales Manager
Location: Gillingham
Overview:
To win new business and grow existing account spend.
Job Responsibilities:
The role holder will be expected to be responsible for the following:
- Reactivate lost accounts and continually monitor customers spend who may be slipping
- Achieve objective when making calls to customer with relevant offer/enquiry details.
- Successfully make the required outbound calls each day building relationships with customers.
- Keep all customer records up to date with an accurate description of the individual surgeries buying procedures, contacts and expenditure and other relevant information.
- Assist the Inbound team by answering all incoming calls within 3 rings, in a polite friendly manner, introducing both the company and you.
- Achieve a high level of accuracy on all orders, Upsell and cross sell on every order to increase both size and order value.
- Where necessary achieve and exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
- Process orders and enquiry's following quality control procedures. Ensure that all quotations are dealt with recording the correct information and submitted by the deadline or on a timely basis.
- Record and update customer database with relevant information. Ensure that all records are up to date, filed and easily assessable.
- Ensure that all reporting is done correctly and on a timely basis.
- Carry out work willingly and well, receptive to new ideas and promote good atmosphere.
- Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.
- Work as necessary to provide optimum cover to customers during office hours. Attend staff meetings, training courses, exhibitions and seminars as required.
- Give support to team members assist other departments, as and when necessary.
- Be an enthusiastic team player at all times. Participate in special projects and perform other duties as required
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Job Skills & Experience Required:
To succeed in this role, you'll need the following:
- Educated to a high standard
- Highly organised, able to work under pressure and detail orientated
- Excellent telephone manner
- High level computer skills and ability to use Microsoft applications
- Strong negotiation skills
- Experience in working as part of a team
- Previous customer service/sales or Dental experience is an advantage
Person Specification:
We believe the type of person best suited to this role will:
- Have clear communication skills (both verbal and written)
- Be adaptable and flexible
- Be confident and self-motivated
- Be driven to achieve targets
- Have high concern for standards and attention to detail
- Ability to build rapport with customers
- Have strong time management
- Be a team player
Our benefits include:
- A competitive salary
- 25 days holiday a year, with ability to buy up to 5 days holiday each year
- Life Insurance
- Cycle to Work scheme
- Subsidised gym membership
- Access to Health & Wellbeing Apps
- Employee discounts
- A hybrid, flexible working culture
About Henry Schein:
At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.
We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.
Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs-at all levels-we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.
As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.