Service Team Leader

At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have just been certified a Great Place to Work for the 6th consecutive year.

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

As Service Team Leader, you will lead the Victorian Service team, ensuring Henry Schein continues to be the number one service provider to our customers.

Some of your Key Responsibilities:

• Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians
  
• Drive cross functional collaboration to achieve the national service strategy, implementing locally
  
• Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met
  
• Manage customer issues in relation to escalation and resolution
  
• Manage spare parts inventory
  

• Electrical/electronic qualifications (mandatory) and restricted electrical license (desirable)
  
• Experience leading and managing field service technicians in the dental/healthcare/medical/printing or hospitality industries where you have successfully trained and mentored teams
  
• You lead by example, are approachable and enjoy sharing your knowledge
  
• You are a confident and effective communicator and politely assertive when required
  
• Possess a high degree of emotional intelligence and enjoy building relationships
  
• Valid/Current Driver's License
  

• Work with the market leader
  
• Competitive salary and fully maintained Company Vehicle
  
• Reliable and consistent work schedule including the opportunity to take on regional work
  
• Wellness programs and other employee benefits such as discounts on retail and dental products and services