Job Description
Manager, Training
Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. We aim to solve tough, real-world problems by continuously innovating in the product space.
At Henry Schein One UK we work with two dental practice management systems; EXACT (Software of Excellence) which is server-based and Dentally which provides cloud-based online dental practice management software that helps thousands of dental practices and professionals.
At HSOne, our purpose is to make life better for dentists, practice managers, and patients around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they strive to improve how millions of patients interact with their dental practice.
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How you'll make an impact
As the Manager, Training you will play a pivotal role in redefining the way we deliver training to our customers. Leading a team of remote trainers across the UK and Ireland, you will be at the forefront of driving a strategic transformation from traditional, trainer-led, onsite programs to a modern, scalable, and digitally empowered learning experience.
Your mission will be to deliver a world class training experience that balances high value trainer-led interactions, with effective digital-first capability. By championing the adoption of our new Dentally Academy, you will ensure that training becomes more accessible, streamlined, and impactful, reducing the reliance on in-person sessions without compromising quality.
This role calls for a visionary leader with a track record of transforming training programs and inspiring teams to embrace digital-first methodologies. Your ability to implement innovative strategies, optimise team operations, and deliver measurable results will be key to enabling our customers to succeed with minimal training intervention.
What you'll do
Ensure the delivery of low effort, high quality training for new and existing customers:
- Lead a team of 14 trainers across the UK and Ireland to deliver impactful, scalable training solutions both onsite and remotely.
- Oversee the implementation of training programs for all customers, ensuring they are delivered efficiently and exceed customer expectations.
- Build strong relationships with customers, acting as a trusted advisor to support them through training related organisational changes.
- Continuously identify opportunities to optimise training delivery to reduce effort while maintaining exceptional customer satisfaction.
- Advocate for a seamless training experience that prioritises customer success, balancing efficiency with high-value touchpoints.
- Spearhead the transition to a digital-first approach, ensuring alignment with product teams, customer needs, and other key stakeholders in the customer journey.
- Own and manage the creation, refinement and evolution of our module based LMS, to drive concept vs click methodology, In turn building efficient and intuitive learning paths for our customers.
- Analyse customer feedback and usage data to pinpoint opportunities for training and digital-first enhancements and innovation.
- Collaborate cross-functionally with commercial, product, and customer success teams to deliver cohesive and impactful training initiatives.
- Work with internal systems teams to refine tools and processes for tracking training performance and collecting meaningful customer feedback.
- Stay at the forefront of industry trends, leveraging insights to continuously evolve training strategies and delivery methods.
- Gain a deep understanding of customer experiences by shadowing training sessions and regularly engaging with customers for feedback.
Build a high-performing team:
- Provide coaching and mentorship to your team, fostering professional growth and encouraging innovative approaches to training delivery.
- Inspire and motivate your team to exceed training delivery targets and embrace the transition to a digital-first training model.
- Cultivate a collaborative and inclusive team culture that reflects the organisation's core values.
- Lead recruitment efforts to attract top talent who share the vision for a transformed training approach.
- Celebrate diversity and ensure all team members feel valued, empowered, and supported to thrive in their roles.
What you'll bring with you
5+ years of proven success in managing training teams and driving exceptional customer training experiences, preferably within SaaS or technology-driven environments.
Demonstrated ability to lead teams through significant change, including adopting digital-first training approaches, reducing reliance on in-person training, and embracing scalable solutions.
A strong history of fostering a culture of excellence, continuous improvement, and collaboration, with the ability to coach and inspire teams to achieve ambitious goals.
Superior communication and interpersonal skills to build trust and influence stakeholders across all levels, both internally and externally.
A customer-first mindset, with the ability to address challenges strategically and deliver innovative, impactful solutions that enhance the customer training experience.
Experience managing multiple priorities, with a strong focus on meeting deadlines and delivering quality outcomes. Proficiency with project management and customer engagement tools like Jira, HubSpot, LMS platforms, Community platforms or similar systems.
A results-oriented approach with the ability to analyse data, distil customer feedback, and leverage insights to improve training strategies and processes.
A deep understanding of onboarding and training trends, with the ability to implement best practices that align with organisational goals.
Proficiency with office software and collaboration tools (e.g., MS Office, Slite, Slack), and a willingness to quickly learn and adopt new platforms and technologies.
Certifications in training management methodologies are a plus but not required.
Benefits we offer
- https://careers.henryscheinone.co.uk/benefits-and-rewards
- Hybrid / Remote working
- Flexible working hours
- Worldwide career progression opportunities
- Access to co-working spaces around the world
Diversity at Henry Schein One
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too.
Our Shared Values
Consistently live and demonstrate Henry Schein One core values:
- Mutuality
- No politics
- Each person as important as the next
- Recognise creativity and encourage it
- Open communication
- Strong Ethics
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.