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Hearst Autos

Business Analyst

Indianapolis, IN

In Some Jobs You Take Orders. In This One, You Write History.

Join the healthcare information technology team that's turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you'll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.

We're looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company's continued growth.

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Are you ready for this exciting challenge?


First Databank (FDB) is seeking a Business Analyst. The Business Analyst will work with business partners to identify, define and clarify scope of problems and issues. This individual will also serve as a point of escalation for governance and data quality and have responsibility for improving the quality and ensuring the integrity of critical customer and prospect-related data and information assets.

The Commercial Business Systems Analyst should thrive on solving complex problems and developing innovative solutions related to Salesforce, Gainsight and MuleSoft while striving for OOTB solutions and articulating the pros/cons of customizations.

Position can be remote.

  • Collaborate with cross-functional teams in the healthcare, pharma, or med device space to gather and document business requirements for Salesforce, Power BI, and Gainsight system enhancements, ensuring alignment with company objectives.
  • Analyze and map current business processes, identify gaps and inefficiencies, and recommend process improvements specific to the healthcare, pharma, or med device industry.
  • Develop and maintain detailed functional specifications for Salesforce, Power BI, and Gainsight system enhancements, including data models, workflows, and user interface designs.
  • Work closely with the development team to ensure accurate implementation of requirements and provide guidance during the development and testing phases.
  • Conduct user acceptance testing (UAT) and provide support for end-users during the rollout of new features and enhancements.
  • Create and maintain documentation, including process flows, user guides, and training materials for Salesforce, Power BI, and Gainsight users in the healthcare, pharma, or med device industry.
  • Provide ongoing support and troubleshooting for Salesforce, Power BI, and Gainsight issues, working with the development team to resolve any identified defects.
  • Monitor and analyze Salesforce, Power BI, and Gainsight system performance, identifying opportunities for optimization and recommending best practices specific to the healthcare, pharma, or med device industry.
  • Stay current with Salesforce, Power BI, and Gainsight product updates and industry trends, ensuring our organization is leveraging the latest features and functionality.
  • Bachelor's degree in Business, Information Technology, or a related field.
  • 3+ years of experience as a Business Analyst, preferably in a Salesforce, Power BI, and Gainsight environment within the healthcare, pharma, or med device industry.
  • Strong understanding of Salesforce, Power BI, and Gainsight functionality, including configuration, customization, and integration.
  • Experience working with Commercial Revenue teams. (Sales, Customer Success, & Marketing).
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization.
  • Ability to manage multiple priorities and projects simultaneously, meeting deadlines in a fast-paced environment.
  • Salesforce Administrator, Power BI, and/or Gainsight Administrator certifications are a plus.

About FDB:

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit or follow us on LinkedIn.

We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, respectively, including the most recent honor awarded to our Indianapolis office in 2017 & 2018 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits - including medical, dental, vision, long term disability, life insurance, and matching 401k.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please visit EEO is the Law, EEO is the Law Supplement, Pay Transparency, and FDB EEO/AA Statement.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Indianapolis, IN. The reasonable estimate, if hired in Indianapolis, is $95,000 - $105,000. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits. Learn more about our benefits here.

Client-provided location(s): Indianapolis, IN, USA
Job ID: hearst-2019115
Employment Type: Other