Project Manager- Provider Operations

Description and Requirements

The Project Manager manages small to large enterprise-level projects that have department or enterprise-level importance, moderate to high risk and risk interdependencies, several interrelationships, and moderate to high costs associated with delivery. The Project Manager supports projects of major complexity as part of a program team in support of higher-level project or program managers.

Job Description

Duties and Responsibilities:

• Organizes and leads the project team through the entire project life cycle.
• Works with internal and external teams as applicable to ensure business needs are clearly understood and the technology implemented meets the needs and expectations of the business
• Conducts project estimate sessions with project stakeholders to drive project estimates and challenges estimates where appropriate to ensure accurate effort estimates by functional areas
• Creates and maintains a detailed project plan for all aspects of the project based on delivery methodology and project impacts to secure tasks and dates
• Manages project execution, resource deployment and overall coordination efforts to ensure projects are completed on schedule and to budget
• Creates and manages the artifacts required for governance approval for medium to large-scale projects
• Establishes and actively manages all project and key stakeholder expectations and relationships
• Manages deliverables from all functional teams ensuring they meet the defined timeline and quality based on project guidelines
• Deploys project management principles and techniques to establish and maintain control of the project
• Tailors the use of specific project management techniques to each assignment (e.g. emphasizing risk management, or change management)
• Reports status to the Project Sponsor, and escalates changes, issues, risks for resolution as needed
• Collaborates with resource managers to acquire the resources necessary to produce the project on time and within budget
• Achieves project objectives in conformance with Healthfirst project management methodologies and standards.
• Additional duties as assigned.

• Bachelor's degree from an accredited institution or equivalent work experience
• HS Diploma or GED from accredited institution
• Experience managing cross-functional projects that yielded meaningful results
• Experience engaging and communicating with key stakeholders including senior-level leadership
• Experience with project change management, portfolio risk management, project communication management and organization change management
• Experience using an enterprise project management system such as MS Project Server and MS Project

• Provider Operations experience
• Master's degree from an accredited institution
• Certifications such as PMP, Six Sigma Green Belt or LEAN
• Experience working in a Scaled Agile Framework (SAFe) environment
• Experience in managing or working on projects across multiple departments using an SDLC methodology and Agile/Scrum methodology
• Experience in managing a team of people and/or in leading a team to achieve results
• Knowledge and/or experience with multiple Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pair Programming, Automated Testing
• Experience with application and/or systems implementations or upgrades
• Industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency
• Experience working with one or more Medicaid managed care plan products, such as Family Health Plus (FHP), Eastern Benefits System (EBS) and/or Federal Employee Program (FEP)
• Knowledgeable of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations
• Experience leading teams focusing on professional growth and development and organizational goals