Product Information Specialist

Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a family business founded in 1919 and headquartered in Alsip, Illinois USA, Griffith Foods is known for true, collaborative innovation guided by their Purpose of "We Blend Care and Creativity to Nourish the World". The company's product capabilities range from seasonings and marinades to coating systems and sauces that are better for people and better for the planet. For more information, visit www.griffithfoods.com.

The purpose of the role

The primary purpose of this position is the creation of customer specifications and handling technical queries (including legal issues) conform to customer expectations, focusing right first time and in full on time within short and changing deadlines, enabling a customer centric approach, building for targeted relationships with key stakeholders internally and with customers. This with moderate to low level of supervision.

• Generation of customer product specifications and answers to technical enquiries:
  • Create and update detailed product specifications including the following data: Customer and Supplier data, Ingredient list, Allergen and intolerance data, GMO information, Microbiological spec, Analytical data, Physical data, Foreign body control, Storage condition and shelf life, Nutritional data, Packaging information, Spec authorization, Label example, Suggested on-pack declaration, Suitability info, HFSS info, Certifiable ingredients/Provenance, Animal by products, Supply chain map back to farm, Safety and stability control for ingredients, RTE controls.
  • Answer technical and legal inquiries as coordinated by the PI Team Lead.
  • Answer Crisis inquiries regarding the latest Food Alerts as coordinated by the PI Team Lead.
• Compliance: Create product specifications in the required formats for customers within the time frame specified, in the required language, conform to BRC, ISO, legal and customer requirements.
• Maintenance of documentation:
  • Maintain & update the files/specifications as organized by the Team Lead.
  • Maintain and update customer requirements files
• Customer certification: Support the execution of Halal, Kosher and RSPO certification.
• Audits: Support Halal, Kosher, RSPO audits. Support customer audits, BRC audits, ISO audits and governmental audits.

• Communicate effectively with internal stakeholders of the regional team: Sales team, Purchasing team and R&D teams.

• Develop close working relationships with selected / assigned customers' technical team, through regular direct contact thereby ensuring that the business understands the customer's requirements.

• Degree in Food Science, Nutrition or equivalent.
• 2 years' experience in customer specification completion is required.
• Full knowledge of customer specification requirements.