Customer Service Coordinator

Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a family business founded in 1919 and headquartered in Alsip, Illinois USA, Griffith Foods is known for true, collaborative innovation guided by their Purpose of "We Blend Care and Creativity to Nourish the World". The company's product capabilities range from seasonings and marinades to coating systems and sauces that are better for people and better for the planet. For more information, visit www.griffithfoods.com.

Responsibilities

• Enter all sales orders into ERP and follow through the system to dispatch and delivery of product to the customer
• Work closely with procurement, planning, quality assurance, dispatch and transport to ensure timely deliveries
• Enter and maintain accurate customer information in ERP, amend / cancel orders as requested
• Record and monitor service levels in designated accounts
• Pro-actively work to optimize customer service levels
• Follow all procedures relating to inventory control to ensure we hold minimum stock
• Control all goods returned from customers ensuring all actions are taken to customer satisfaction
• Ensure that products are launched in line with customer expectations and that any issues are highlighted in advance.
• Ensure that de-listings are handled minimizing exposure to the Griffith organization.
• Work closely with the sales team and procurement to ensure smooth order flow
• Understand customer requirements and activity
• Monitor forecast accuracy and work with account managers / customer to improve
• Customers visit as required to meet key contacts
• Understand Customer and market expectations and referencing this against Griffith capabilities
• Proactively seek to improve customer relationships, service levels and GF profitability
• Responsible for keeping the customer and GF updated on all relevant issues in a timely manner
• Knowledge to cover all roles within Customer Service during holidays & sickness
• Proactively and visibly supports the Health and Safety standards, rules and regulations of the organization

• Bachelor's Degree or equivalent experience
• Previous experience working in a Customer Service role preferably in the food industry
• Excellent verbal and written communication skills
• Can work independently and as a part of a team
• Remain calm and professional under pressure
• The position will require working with ERP systems (previous experience working with an ERP would be valuable)
• Identifies and resolves problems in a timely manner, gathers and analyses information skillfully. Develop alternative solutions. Works well in group problem situations. Uses reason even when dealing with emotional topics
• Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values
• Fluent level of English and Spanish. French and Italian would be valuable
• 6 month contract, with the possibility to convert to a permanent contract