Work Location Type: Hybrid - Edmonton, AB
Start date: June 24th 2024
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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Position Summary:
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center Supervisor. Our team members are expected to be active participants in a workplace that promotes accountability, coaching, and teamwork to achieve the goals of our business, team members, and customers with high efficiency.
You'll enjoy flexible 8-hour shift options scheduled between 6:00AM to 6:00PM MST Monday to Friday. After completing our 12-week training program, you will work in a hybrid work environment with three days in the office and two days at home.
To learn more about what it's like working as a Customer Service Representative at Grainger, please watch the following video.
START DATE: JUNE 24TH 2024
Job Responsibilities (You Will):
- Deliver a positive customer experience through order entry, order follow-up, shipment tracking, updating orders, account corrections, credits, returns, and more
- Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
- Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
- Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
- Identify leads for further selling opportunities to improve sales growth
- Analyze information to resolve inquiries and complex problems
- Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
- Communicate with customers and business partners to inform them of the status of their request through to completion
Education/Experience (You Have):
- High school diploma or equivalent
- Excellent communication skills in English
- 1+ years of demonstrated success in a customer service role with a preference within a contact center environment
- Proficient and accurate typing, data entry
- Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement:
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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