Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in program management.
- Experience with user centered development, program scale and measurement, and process development.
- Experience analyzing data and delivering recommendations for improvement.
- Experience supporting front-end design and engineering and understanding of product development lifecycle.
- Familiarity with user centered development with the ability to help drive impactful work across organizations.
- Ability to work across organizational boundaries to define, manage, and prioritize work.
- Excellent communication, presentation, and problem solving skills, with the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
Want more jobs like this?
Get Design and UX jobs in Bangalore, India delivered to your inbox every week.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses.
As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You'll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You'll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.
In this role, empower Google's Ads products to improve and scale accessibility solutions across the Ads landscape and aim to give the product team the tools they need to prioritize, practice, and implement accessibility.
Users come first at Google. Nowhere is this more important than on our Advertising and Commerce team: we believe that ads and commercial information can be highly useful to our users if that information is relevant to what our users wish to find or do. Advertisers worldwide use Google Ads to promote their products; publishers use AdSense to serve relevant ads on their website; and business around the world use our products (like Google Shopping, and Google Wallet) to support their online businesses and bring users into their offline stores. We are constantly innovating to deliver the most effective advertising and commerce opportunities of tomorrow.
Responsibilities
- Provide operational excellence across UX teams, while building collaborative relationships with appropriate stakeholders across program work.
- Develop a plan to assess continuous improvement opportunities for UX programs and processes. Decide on the method to collect data, analyze the data for insights, propose improvements, and test them with stakeholders.
- Provide input to defining metrics that drive a culture of user-centered development and demonstrate UX impact based on program needs, and facilitate alignment within UX. Execute plans to establish baselines, and track and report on UX metrics.
- Scale, prioritize, and independently execute project plans, thinking about how to optimize resourcing, time, and funding investment.
- Drive Accessibility requirements into product development processes and documentation, specifically partnering with Ads Accessibility UX Engineers to create design efficiency tools and resources.