Technical Operations Engineer, Technical Support

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  
• 2 years of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
  

Preferred qualifications:

• Experience with scripting languages (e.g., Python).
  
• Experience troubleshooting applications in a networked environment.
  
• 
  Experience troubleshooting issues for multiple operating systems.
  
  
• Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
  

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

In this role, you will provide end user technical support that supports Google's global operations. You will troubleshoot, respond to inquiries and find solutions to technical issues.You will partner with various teams including security, networking and infrastructure. You will improve the user experience by providing on-demand user support for Google's corporate users, resources, tools and applications while also contributing to long-term projects.

Responsibilities

• Provide user support that includes root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, tools, services, networks, integrated video and audio conferencing equipment at Google scale.
• Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
• Partner and lead peers, vendors and other technical support teams to coordinate troubleshooting processes and resolution for issues.
• Develop scripts, tools, processes or solutions to proactively prevent issues, improve user productivity and automate recurring tasks as part of long-term and global service improvements.
• Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement. Analyze all relevant data to show business impact of projects.