Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
- Master's degree or equivalent practical experience.
- Experience in a business analysis, statistical analysis, or Machine Learning role.
- Experience in process/project management, with the ability to navigate and influence cross-team stakeholders.
- Ability to solve unstructured business problems in fraud investigations and the risk management space.
- Excellent analytical and problem solving skills, with the ability to process data to drive business strategies and decisions.
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About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
The Trust and Safety team is responsible for fighting abuse and supporting user trust by working to make the internet a safer place. In this role, you will partner with teams across Google to deliver solutions in abuse areas such as malware, spam, and account hijacking.
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Manage projects to increase user safety or user experience, and partner with cross-functional stakeholders (e.g., Engineering, Product Management, Legal, Policy, Sales, and other Trust and Safety teams).
- Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
- Identify opportunities for new signals, automation, workflow improvements, and operational efficiency gains.
- Influence stakeholders to advance common goals and act as a point of contact.
- Provide guidance to team members, work with sensitive content and possibly graphic, controversial, or upsetting topics/content.