Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in Salesforce.
- Experience in SaaS HR system configuration.
- Ability to work across geographies and different regulatory environments.
- Ability to analyze and understand complex problems and their resulting dependencies.
- Excellent attention to detail, time management and multitasking skills.
About the job
In this role, you will use technology to streamline and drive processes that are essential to keeping our organization operating. You will make our processes and systems better, faster and more efficient.
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Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You'll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Responsibilities
- Manage the day-to-day functionality of Salesforce. Be responsible for high quality support and continuous improvement of the system.
- Manage specific system processes, including configuration, requirements gathering, documentation, testing, and security, with cooperation and communication with relevant stakeholders (e.g., Finance, Legal, HR Business Partners, Staffing, Corporate Engineering).
- Understand product and the global business processes to predict the downstream implications of issues and system changes.
- Provide resolution of user inquiries, questions, and problems, auditing of process data, analysis and resolution of problems and special cases, training and communication with operations, Human Resources (HR) Business Partners and other stakeholders.
- Work with vendor customer support team to resolve all escalations that cannot be resolved by Product Analyst team.