Principal Director, Shopping UX

Experience with organizational transformation and design education to foster team growth.

Ability to drive impact across multiple cross-product initiatives with a complex group of stakeholders.

Excellent communication skills, with the ability to articulate positions to influence and challenge partners with new design thinking.

About the job

Google's Consumer Shopping UX team is responsible for shaping shopping experiences across a broad set of user touch points including Google's products (e.g., Search, Shopping, Maps, Chrome, and more). Our products are used by people to find, research, and discover the items that meet their needs. This broad ecosystem of products provides Google a unique vantage point and allows us to build delightful experiences that connect users and merchants everywhere throughout their shopping journey.

Every day, users turn to Google to help them find and buy products seamlessly from all types of merchants around the globe. We are on a multi-year mission to reinvent how people use Google products in their shopping experiences, from finding the best price and discovering new merchants to researching products and finding a perfect match using our innovative uses of augmented reality, machine learning, vision-based computing, and generative AI.

As a Principal Director, you will work as an individual contributor across the portfolio to shape opportunities, define strategic solutions, reframe and accelerate the work of UX teams, and create connections across the Shopping portfolio and with key partners across Google. You'll lead large cross-functional initiatives in order to make Google work better for everyone.

People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today's digital world.

Responsibilities

• Produce UX strategies across the Shopping UX portfolio, including opportunity identification, cross-product strategy creation, innovative product visions, and cross-portfolio user journeys leveraging macro research synthesis.
  
• Own emergent, highly complex, and ambiguous opportunities from inception to a landed proposal. Frame opportunities, potential experience solutions, and drive initiative direction in partnership with research, prototyping, and product peers.
  
• Provide consultation for key team-level research, insights, and product strategy to drive quality and cohesion.
  
• Set the standard and foster a culture for UX design practice not only as a means to delivering solutions, but as a way of deepening understanding and driving strategic conversations in a complex problem space.