Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in policy, legal operations, regulatory environment, or content moderation in similar industries (e.g., technology, intellectual property).
- Experience in technology industry business areas such as operations, data analysis, and internet/online media.
- Knowledge of the socio-political landscape and current events in South Asia.
- Knowledge of the technology sector, its trends, and key policy issues affecting the internet (e.g., intellectual property, free expression, online safety).
- Proven project management and communication skills, especially with cross-functional partners.
- Enthusiastic problem solver with a track record of executing high-level analysis to drive strategic development.
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About the job
The Google Policy team's mission is to promote a positive experience for users, advertisers, partners and Googlers. You help work toward this goal by developing and implementing fair and consistent policies and by protecting the online safety of our users. We balance freedom of expression, access to information, brand impact and user experience to transform Google's principles into fair and consistent guidelines for our users' content and behavior on our products. The policy team is responsible for developing and launching new policies, serving as the policy expert on cross-functional teams on policy implementation and consultation. You collaborate with a wide-range of stakeholders, from engineers to sales managers to attorneys, working with them to reach consensus on policy issues. You develop content policies, support training and escalations for the policies after product launch and build expertise in areas like Internet hate speech and online cyberbullying. You have strong leadership, communication, project management and interpersonal skills.
As a Policy Specialist, you'll be a thought leader on regional content moderation issues, and create policies that balance compliance with local law, user expression, and public interest. You'll manage removal requests from government stakeholders and users while building expertise in the areas of hate speech, online cyberbullying, etc. You'll manage content operations to ensure timeliness and quality, collaborate with stakeholders including but not limited to public policy, product policy, legal, and enforcement teams who all work together on policy issues affecting Google and its users. Working with these cross-functional stakeholders, you'll develop policies for new content moderation legislation (e.g., copyright issues, defamation, data protection, and government requests).
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Be a thought leader for legal removals issues by identifying and analyzing content moderation trends and key policy issues affecting the Internet in the APAC/South Asia region.Leaddiscussions with cross-functional stakeholders on emerging regulations and its implications on legal removals landscape at Google.
- Manage content operations and drive escalations of sensitive government requests by liaising with Product, Policy, Communications, and Legal teams. Balance various legal considerations to effectively resolve issues.
- Develop and launch scalable policies and guidelines for working on large volumes of requests, based on different regional trends and legal issues (data protection, copyright, defamation).
- Participate in the on-call rotation schedule to manage high priority escalations that may occur outside of standard non work hours including weekends/holidays.
- This role will be exposed to graphic, controversial, and/or upsetting content.