Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Experience in content policy, anti-abuse or reviewing online content.
- Ability to work non-standard hours, including on-call rotation weekend and holiday hours.
- Experience with identifying abuse trends or working in news or policy.
- Experience with SQL or large data sets and spreadsheet software and using data to drive strategy and business action along with strong problem-solving skills.
- Ability to build effective relationships with cross-functional partners across geographies.
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About the job
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you will work with global teams to prevent violative content from appearing on the site with a focus on harassment. You will evaluate abuse trends and quality within vendor operations and develop creative solutions to address quality, workflows, and processes. You will also review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. In this role, you will review graphic, controversial, and offensive video content in line with YouTube's Community Guidelines. You will be required to work on-call on weekends and holidays on a rotational basis. You will also be exposed to graphic, controversial, and/or upsetting content.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Responsibilities
- Research and stay up-to-date on key trends and suspicious patterns across policy areas.
- Oversee enforcement quality across policy areas, including calibrations with vendor teams.
- Work cross-functionally, think strategically, and keep our users safe while protecting free speech.
- Review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.