Customer and Partner Solutions Engineer III, gTech

3 years of experience in application or system development.

Creative problem-solving approach and excellent problem solving skills, with a sense of ownership.

Excellent communication, project management, and leadership skills, with experience managing multiple stakeholders and workstreams.

About the job

At gTech's Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products each year.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Work with product and cross-functional teams to transform workflow designs from static mocks to high-quality, functional troubleshooters for Google's users and support agents.
  
• Provide guidance on technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch. Partner with product engineering teams to accelerate the development and retrofit of APIs to increase workflow throughout.
  
• Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges.
  
• Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability, and optimizing maintenance and delivery of the workflows.
  
• Develop a deep comprehension of gTech's internal tools portfolio and play an active role in advocating for bug fixes and platform enhancements.