Corporate Operations Engineer, Techstop

Minimum qualifications:

• Bachelor's degree in Computer Science or related technical field, or equivalent practical experience.
• 4 years of experience designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
  

Preferred qualifications:

• Experience with scripting languages (e.g., Python).
  
• Experience troubleshooting applications in a networked environment.
  
• Experience troubleshooting issues for multiple operating systems.
  
• Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
  

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

In this role, you will provide user technical support to Google's global operations. You will troubleshoot, respond to inquiries, and find solutions to technical challenges. You will occasionally partner with various teams including security, networking and infrastructure. You will improve the user experience by providing user support for Google's corporate users, resources, tools, and applications.

Responsibilities

• Provide user support and root cause analysis of IT issues on multiple technologies and platforms (e.g., hardware, software, tools, services, networks, integrated video, and audio conferencing equipment at Google scale).
• Use insights to advocate for users, and work with partner teams to identify problematic user journeys and prioritize solutions.
• Partner and lead peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for problems.
• Develop scripts, tools, processes, or solutions to prevent problems, improve user productivity, and automate recurring tasks.
• Participate in IT projects, focusing on delivering a solution or technical improvement.