Minimum qualifications:
- Bachelor's degree in relevant STEM field (e.g., Computer Science, Information Systems, Management Information Systems) or equivalent practical experience.
- Experience in Databases, Web Technologies, Machine Learning/AI, or Cloud Foundations (e.g., cloud computing, Google Cloud Platform, or similar) through certifications, internships, coursework, or relevant practical experience.
- Experience working in customer service, presenting to clients, or in a leadership role within a school or volunteer organization.
- Ability to communicate in English and Spanish fluently to support client relationship management in this region.
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- Experience developing programs/scripts in C++, Java, Python or experience in infrastructure/system administration.
- Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTP(S), JavaScript, APIs, TCP/IP, DNS).
- Experience in systems software and algorithms, working with Linux/Unix. Experience in database design and SQL query construction.
- Experience leading entrepreneurial efforts, outreach within organizations, and/or in project/product/program management.
- Ability to adapt your message to stakeholders and present technical materials. Organizational, problem-solving, or troubleshooting skills.
About the job
Google Cloud Academy - Technical Residency Program is for very motivated individuals. This fast-paced full-time 9-month program is your chance to learn from excellent customer-facing staff (technical and non-technical) at Google and see how we transform businesses in the digital world.
- It's all about practical learning, mentorship from excellent customer facing staff members, and getting certified in Google Cloud products & services.
- See your work create great results! We're not just promoting products-we help companies stay ahead of the curve through innovation.
- Build your skills, grow your network, and explore different paths within Google Cloud's customer facing team to help start off your career well.
- You will participate in two rotations that will help you be confident and competent in front of customers, ranging from startups to large enterprise companies!
- We value collaboration, real impact, and shaping the future of tech.
- Dream of solving real-world problems with tech.
- Grow in fast-changing environments and are comfortable learning as you go.
- Want to start your career with a company that believes in growth opportunities.
Responsibilities
- Help Google Cloud customers meet their business goals by providing strategic solutions and recommend digital transformation.
- Improve product feature offerings by providing customer feedback to internal cross-functional teams including Product Management and Engineering.
- Help develop recommendations for solution architectures and consulting services.
- Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones.
- Solve customers' operational issues through problem solving and technical troubleshooting, while working with internal teams to drive resolution. Help customers get answers to product questions.