Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 15 years of customer-facing experience, working with c-level executives and driving customer transformation programs.
- Experience working with digital natives, using cloud-based solutions (e.g., IaaS, PaaS) and managing initiatives across Engineering, Sales, Support, Professional Services, and distributed teams.
- Ability to communicate in English and Bahasa Indonesia fluently to support client relationship management in this region.
- Master's degree in a management, technical, or engineering field or equivalent practical experience.
- Experience partnering with digital natives from a people, process and technology perspective, identifying areas of improvement, and advocating for new technologies and products.
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About the job
As a Consulting Account Lead, you will act as a trusted advisor to Google Cloud's customers and lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their transformation journey. To help customers achieve their business objectives using Google's Cloud products, you will partner with them on developing plans to execute their organizational, programmatic, and technical strategies, removing organizational and technical barriers, recommending best practices and organizational changes to accelerate their on-boarding and migration plans, and identifying opportunities to help customers expand their use of Google Cloud products.
In this role, you will act as a customer advocate for product features and requirements and work across customer-facing teams to ensure that a customer's experience on Google Cloud exceeds their expectations. You will deeply understand the customer's business objectives and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure that Google is helping them achieve their goals.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Drive the successful adoption and onboarding of Google Cloud at organizations to help customers realize the business value of our partnership and offerings.
- Create value for customers through defining success and building a joint plan to identify objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
- Form strategic relationships with stakeholders to understand a customer's business within their industry and develop strategic roadmaps.
- Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.
- Partner with customer-facing account teams and executives (e.g., sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve their business objectives.