Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with customer support and stakeholder management.
- Ability to communicate in English fluently to support client relationship management in this region.
- Experience in advertising sales, marketing, consulting, or media.
- Ability to process large data sets and identify patterns of significance.
- Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs).
- Effective project management skills with ability to oversee multiple, simultaneous solutions, supported by internal teams.
- Expertise in campaign management for Google Ads (e.g. Search).
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About the job
gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Responsibilities
- Develop and apply knowledge of the market, industry, products, and tools in preparation to offer the best solution for our clients' business challenges.
- Dive into the client's business objectives and work with them to lead the conversation on a media strategy to drive performance and the right investment.
- Work with cross-site and cross-functional teams to drive short- and long-term account growth.
- Drive conversations on Google Ads (Search) and measurement and attribution (along with the Measurement and Attribution specialists).
- Manage a book of business, working across the business cycle with in-country teams (e.g., plan, pitch, implement, and optimize).