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Google

Account Strategist, Engage, Google Customer Solutions (English, Mandarin)

Shenzhen, China

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 3 years of experience working in advertising sales, marketing, consulting, or media.
  • Ability to communicate in English and Mandarin fluently.
Preferred qualifications:
  • Experience in advertising, media account management, and achieving quotas to manage growth.
  • Ability to assess and solve client needs through effective questioning, objection managing, and engaged promotions.
  • Ability to manage multiple projects and work separately or in a team, with effective attention to detail.
  • Excellent problem-solving skills, with the ability to leverage data to uncover insights, support proposals, and analyze impact.

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About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As an Account Strategist, Engage, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You will set the goal and the strategy for how their advertising can reach users. You will shape how new and existing businesses grow. You will understand the details of separate campaigns and explore and uncover business opportunities for key clients. Working with the clients, you will set a strategy for how their products and services can reach users.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

  • Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
  • Collaborate within the sales team, align workflow among team members to execute a plan and ensure accountability to meet or exceed goals while delivering customer experience.
  • Improve our customer relationships and share performance-enhancing suggestions. Conduct calls to establish relationships and work with existing clients to generate growth and improved client success.
  • Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.

Client-provided location(s): Shenzhen, Guangdong Province, China
Job ID: Google-74268304367067846
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)

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