Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles.
Ability to communicate in Spanish and English fluently to support client relationship management in this region.
- Experience working with Google Ads, including execution level and consultative level.
- Experience managing and customizing the customer base.
- Ability to reach out to customers, and assist them in adding value to their business.
- Ability to manage multiple projects at a time, while paying attention to detail.
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About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The Onboarding team plays a critical role in Google's Acquisitions organization and is responsible for a substantial portion of Google's advertising business growth across the globe.
As an Account Manager, you will be a critical member of our onboarding team, managing the onboarding of new advertising customers for Google throughout the region. You will engage with new customers and support them in learning how best to utilize Google solutions for their business, while also developing digital advertising solutions that meet their growth goals and business objectives. In addition, you will manage the relationship with our acquisitions and sales team for customers. You'll work with an engaged team and use creative skills to grow and transform the business, while also using consultative skills to understand our advertisers needs and to deliver measurable solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Provide strategic advice and help our customers get the best return on their advertising investment by working closely in a consultative role with customers.
- Manage and develop trusted relationships with clients and help them achieve business goals.
- Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
- Work closely with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) sales to deliver seamless customer handovers.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.