GoodRx is America's healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare - and we've helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
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About the Role
The Senior BI Manager, Customer Marketing & Experience will support the Customer Marketing & Experience Team in the strategy, optimization, and reporting of new and ongoing initiatives. In this role, you will partner with the leadership and stakeholders to enrich our data infrastructure and develop innovative new methods of measuring performance, and leverage data and analytics to drive revenue and increase efficiencies.
We are looking for a hands-on leader with advanced technical skills who can think strategically, transform complex analyses into actionable insights, and deliver results.
An ideal candidate will be a self-motivated, independent problem solver who is highly analytical, experienced with data, and excited to drive results. Strong communication and presentation skills to deliver impactful business reviews and results read-outs required. Experience with measurement and test design for multi-channel CRM campaigns and journeys is highly desirable.
Responsibilities
- Partner with leaders across the team to support BI needs including planning, new initiatives, and ongoing operations. Own ideation and execution of data-driven solutions.
- Oversee team to meet BI needs across the department including prioritization of initiatives and developing team members.
Manage external partner relationship in development BI roadmap, provide guidance on prioritization and ensure timely execution of deliverables. - Partner with data and engineering team to develop backend data sources that fuel reporting and query optimization.
- Proactively identify opportunities to improve structured data, data hygiene, and broader insights.
- Partner with leadership to support ongoing business operations, including annual initiative planning and reporting and presentation needs.
- Monitor the day-to-day pulse of the business and overall KPI health. Proactively identify patterns or areas of opportunity to improve performance.
- Develop operational & executive dashboards, reports, and tools to help monitor program growth and track results of recommendations.
- Communicate the results of your analyses clearly to both technical and non-technical stakeholders, including leading monthly business reviews.
- Complete ad hoc requests for data and reporting needs outside of available dashboards.
- Act as owner and administrator of our various reporting tools.
- Cultivate cross-functional relationships and work in a fast-paced environment with a track record of managing projects with multiple stakeholders.
- Build analytical & strategic frameworks that size business opportunities, define success, and track performance.
Skills & Qualifications
- 7+ years experience in an analytical role with 3+ years experience in people leadership role
- Experience with Salesforce especially with analytics/reporting and data management from Marketing Cloud and CDP
- Proven experience effectively managing external partner resources to increase BI throughput and impact
- Advanced Looker/Tableau reporting and analytics, including but not limited to building reports, dashboards, and improving data integration to improve insights
- Experience working with large data sets, mapping data sets with other joint tables, and running data queries and tables from Redshift into Looker
- Experience building efficient data pipelines using DBT, Airflow, or similar tools
- Experience managing campaign effectiveness, designing statistically sound experiments, and delivering actionable insights/recommendations e
- Experience managing and coaching direct reports
Advanced SQL proficiency
Strong Excel proficiency
Nice to Have:
- Experience in BI function supporting Customer Support / Customer Experience
- Familiarity with predictive analytics and segmentation techniques
At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.
San Francisco and Seattle Offices:
$169,000.00 - $271,000.00
New York Office:
$155,000.00 - $249,000.00
Santa Monica Office:
$141,000.00 - $226,000.00
Other Office Locations:
$127,000.00 - $203,000.00
GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!
We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.