Retail Account Management Director

This role is not about servicing accounts-it's about orchestrating growth. You'll work shoulder-to-shoulder with senior stakeholders at enterprise retailers, helping them leverage GoodRx's pricing, platform, and marketing tools to drive performance and innovation at scale.

You'll be the connective tissue between our retail clients and cross-functional teams at GoodRx-including Retail contracting, Network Operations, marketing, and pricing analytics-ensuring alignment and execution on mission-critical initiatives.

This is a high-visibility, high-impact position for someone who thrives in fast-moving environments and knows how to unlock value within complex organizations.

What You'll Do:

• Own strategic relationships with regional and national pharmacy partners-serving as their primary point of contact, advocate, and growth advisor.
• Drive collaborative business planning, forecasting, and execution of key initiatives that enhance pull-through, margin performance, and patient engagement.
• Identify and activate high-leverage programs across: pricing, marketing, tech integrations, and loyalty strategies.
• Navigate multi-layered client orgs, from C-suite to field ops, aligning on shared goals and timelines.
• Lead proposal development for new initiatives and renewal cycles, with full ownership of scope, value modeling, and delivery planning.
• Present client performance reviews and growth roadmaps in person and virtually to executive audiences.
• Track KPIs, gather partner feedback, and surface insights that influence Network Operations , pricing, and strategic direction at GoodRx.
• Established people manager with a focus on performance coaching and overall team growth
• Travel regularly (20-40%) for strategic planning sessions, business reviews, and industry events/conferences.

You're a Great Fit If You Have:

• 5+ years of experience in account management, business development, or strategic partnerships in retail pharmacy, healthcare.
• Proven success managing complex, high-volume accounts-ideally national or enterprise-level clients.
• Fluency in pharmacy economics (margin, reimbursement, cost-to-fill), patient access, and point-of-sale operations.
• Exceptional presentation and negotiation skills, with experience influencing senior-level stakeholders.
• Experience writing and leading multi-stakeholder proposals and navigating long sales cycles.
• Ability to work cross-functionally with retail contracting, Network operations, program implementation, marketing, and pricing analytics to align internal execution with client expectations.
• Highly proficient with business tools: Excel, Google Workspace, PowerPoint/Slides, and collaboration platforms.
• 8 years with a Master's degree or 12 years with a Bachelor's degree required; MBA or related advanced degree a plus.

Why You'll Love Working Here:

• Mission-driven work with real-world impact-making healthcare affordable for millions.
• A fast-paced, collaborative culture with top-tier talent across tech and healthcare.
• Autonomy to lead, build, and grow major business lines with meaningful support.
• Competitive compensation, benefits, and long-term equity upside.

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:
$169,000.00 - $271,000.00

New York Office:
$155,000.00 - $249,000.00

Santa Monica Office:
$141,000.00 - $226,000.00

Other Office Locations:
$127,000.00 - $203,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.