Platform Solutions - Transaction Banking Operations - Product Services - Vice President - Bengaluru

PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

• Transaction Banking, a cash management and payments platform for clients building a corporate treasury system

• Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers

• Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers

• We enable Sales by providing clients a differentiated experience through their pre-sales and go-live journey, through onboarding, implementation, and testing, go live and early-stage support
• We provide best in class service to our clients post go live across all their business needs, including payments and transactions flows across our global payment rails
• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure, and control development

• Driver, lead, and partner with Product and Engineering to deliver on our Roadmap and Business targets
• Drive, lead, and partner with functional owners to build and evolve our Target Operating Model
• Accountable for cultivating a data driven decision making culture for the organization, such as using data to identify inefficiencies and risks, that drive critical investment decisions
• Provide thought leadership and centrally manage the staffing requirement model and strategic planning for the organization
• Identity data requirements and partner with Engineering to stand up real time (or close to real time) KPI and KRI framework and reporting
• Represent and advocate needs of TxB Operations throughout the SDLC cycle for major TxB Product roll outs and Geo-expansion Strategy to ensure a best-in-class client experience via frictionless onboarding, implementation, and servicing delivery
• Collaborate with Product and Engineering to deliver Testing Automation for our key product offerings to improve efficiency and quality of each of our agile release cycles

• Bachelor's degree with 7+ years of professional and relevant experience in Operations and Operations management
• Experience in managing Operations' budget and financial planning
• Experience in Project Management and process re-engineering
• Experience in participating in the Software Development Life Cycle leveraging Agile Methodology tools, in a BA and SME capacity. Skills include including Requirements Documentation, Business Analysis and Testing and Production Go-Live Governance
• Proven analytical skills, problem solving ability, and a control mindset paired with meticulous attention to detail
• Well-developed organizational skills
• Ability to work across regions and functions, preferably in the Financial Services industry
• Attention to detail and ability to work within tight timelines with thought leadership skills to deliver practical solutions

• 6-Sigma certified
• Strong analytical skills
• Candidate must be proactive, enthusiastic and team oriented
• Experience in Transaction Banking, Client Implementation and Onboarding, Client Servicing and Payment Processing Servicing
• Able to adapt to changes and new challenges
• Strong written and verbal communication skills
• Strong leadership skills to influence and drive deliverables
• Able to oversee people, processes, and functions