Job Description - US Deposits Delivery Specialist (Deposits Money Movement) BLR
YOUR IMPACT
We are looking for customer services professionals to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?
OUR IMPACT
Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our US Deposits Money Movement function in Bengaluru.
Job Summary & Responsibilities
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- Have an understanding of basic banking with an emphasis on cash flows of money movement processes: incoming/outgoing wires, outgoing ACH, outgoing checks, internal transfers, and suspense breaks
- Must be comfortable interacting with multiple firmwide stakeholders at different levels such as Risk, Compliance, Legal, Treasury and Technology
- Ensure assigned case work, queues, and reports are completed within the specified SLAs
- Assist in identifying areas of improvements and work with stakeholders to execute those changes
- Escalate issues timely, and comfortable speaking to upper management on tasks, processes, and areas of improvement
Basic Qualifications
- Operations, or customer service experience
- Understanding of basic banking, check payments, wires and ACH
- Strong analytical skills, and problem solving ability with a risk and control mentality
- Self-motivated and proactive team player, who takes ownership and accountability of projects
- Strong organizational skills, detail oriented, and able to prioritize competing tasks
- Excellent communication skills both verbal and written
- Flexible and able to work well under pressure in a team environment
Preferred Qualifications
- Prior experience in banking, payment, wire, or cash movement in an operational or banking environment
- Proficiency with MS Office
WEALTH MANAGEMENT
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
MARCUS BY GOLDMAN SACHS
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.