Technical Application Specialist III

JOB DESCRIPTION

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

• Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements
• Provide applications second-tier support for systems issue resolution
• Implement business software and provide systems administration set-up and configuration
• Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
• Assist with the creation, documentation, and execution of test scripts for supported systems and research and implement solutions
• Monitor scheduled application interface and provide issue resolution and After-hours support
• Provide assistance in the creation of production, ad-hoc reporting, and interface solutions to query needs of the business
• Communicate with management, business partners, software vendors, and suppliers on business systems, project status, and project planning
• Coordinate with program development teams on software interfaces used by supported business applications
• Provide direction to and mentor fellow team members

• Advanced working knowledge of information systems and operations systems for supported business groups
• Knowledge of business processes for supported business groups
• Knowledge of GM Financial's core business functions
• Knowledge of security methodologies, policies, standards and best practices
• Working knowledge of the Corporate Business solution environment
• Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
• Strong people skills including the ability to interact with employees at all levels
• Strong verbal and written communication skills
• Ability to meet expected delivery dates and the tasks necessary to achieve objectives
• Deadline oriented
• Good computer skills and convergence in information technology issues
• Must be a self-starter and able to manage the investigations function with minimal supervision
• Strong focus on providing quality service to internal and external customers
• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required
• Limited travel may be required to support business needs

• 4-6 years of support, analysis and implementation experience in an IT environment or related business area preferred
• High School Diploma or equivalent Required
• Bachelor's Degree in Computer Science or related field, or equivalent work experience Required
• Master's Degree in Computer Science or related field Preferred