Support Technician I

JOB DESCRIPTION

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

• Maintain and support hardware and software throughout the organization
• Support meeting events, training classes and presentations
• Develop and maintain a strong working knowledge of audio visual technologies
• Complete assigned requests and incidents based on the Service Now ticketing system
• Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets.
• Maintain and validate Asset Management Reports
• Conduct hardware preparation and setup for end users
• Investigate and resolve issues with hardware, software (purchased and proprietary), the network and antivirus environment functionality
• Coordinate and transport equipment deliveries (e.g. equipment, supplies, etc.) for the purpose of providing materials at the job site, bringing equipment in for repairs, or preparing for disposal
• Ensure completion of assigned projects in a timely manner
• Contribute to the Service Now Knowledge Base
• Test hardware and software for future upgrades
• Adhere to and communicate IT Service management policies and procedures
• Provide first level support of phone equipment

• Ability to correct PC related problems in a timely manner
• Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
• Basic knowledge of operating systems, applications and associated hardware (e.g., Windows Desktop OSs, Windows Server OSs, OS/, UNIX/Linux)
• Knowledge of PC hardware and software
• Support-level knowledge of the Windows desktop Operating Systems
• Basic knowledge of audio visual technologies
• Basic knowledge of WebEx collaboration softwareExcellent customer service skills
• Ability to accept change and to adapt to shifting organizational challenges and priorities
• Ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams
• Ability to evaluate problems and issues quickly, and to make recommendations for courses of action
• Ability to manage multiple tasks at one time while remaining cool under pressure
• Ability to prioritize tasks and ensure their completion in a timely manner
• Analytical and troubleshooting skills
• Strong interpersonal, verbal and written skills
• Relevant professional certification a plus (A+, Net+, MSP, ITIL, etc.) Pref
• A valid state driver's license required
• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required
• Limited travel may be required to support business needs

• 0-2 years of related experience and/or training in enterprise technical support; equivalent combination of education and experience required
• Experience with remote desktop management technologies (e.g. SCCM, imaging, RDP, etc.) required
• Experience with Mac and iOS preferred
• High School Diploma or equivalent required
• Bachelor's Degree in related field or equivalent work or military experience preferred