JOB DESCRIPTION
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.
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Our Purpose: We pioneer the innovations that move and connect people to what matters
RESPONSIBILITIES
About the role:
As a Receptionist at GM Financial you would be responsible for answering multi-line telephone. Routing and transfer calls to appropriate parties or voice mail. Greeting visitors and inform appropriate parties of their arrival. Accept various deliveries and call couriers to schedule pickups. Maintain and update phone directory.
In this role, you will:
- Answer multi-line telephone
- Route and transfer calls to appropriate parties or voicemail
- Greet visitors and inform appropriate parties of their arrival
- Accept various deliveries and call couriers to schedule pickups
- Maintain and update phone directory
QUALIFICATIONS
What makes you a dream candidate?
- Administrative and clerical procedures and systems
- Basic software applications (eg, Outlook, Word, Excel, Lotus, Access, Internet, Email)
- Basic knowledge of general office procedures
- Office equipment (eg, printers, telephones, copiers, fax machines, etc)
- Thorough understanding of corporate secretarial and general office procedures
- Working knowledge of Microsoft Office products, Word, Excel, Outlook, Power Point, Access, and Project
- Customer service strategies and techniques (eg, handling customer complaints, checking for customer satisfaction)
- In-depth knowledge of GM Financial operations, policies, staff, and procedures
- Ability to make independent decisions, solve problems, and exercise discretion relating to the performance of day-to-day duties
- Ability to multi-task and meet tight deadlines
- Ability to work independently with limited supervision
- Excellent grammar, spelling and proofreading skills
- Ability to speak effectively with customers or employees
- Accurate typing, -key and word processing skills
- Excellent oral and written communication skills
- Handling confidential matters and information
- Ability to make routine arithmetic computations and tabulations with speed and accuracy
Experience:
- High School Diploma or equivalent required
- 2-3 years of relevant experience preferred
- Subject to stressful situations
- Flexible schedule with possibility of working long hours may be required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.