Physical Security Systems Administrator II

JOB DESCRIPTION

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive

Our Purpose: We pioneer the innovations that move and connect people to what matters

This position will be posted until filled

RESPONSIBILITIES

About the role:

The Physical Security Systems Administrator II (PSSA II) will support the installation, configuration, administration and operational maintenance of GMF's physical security systems infrastructure in a highly integrated, virtualized environment. This infrastructure includes access control and badging, CCTV video surveillance, integration with intrusion and fire alarm systems, IP-based intercoms, mass communication and radio over IP (ROIP) systems, and Physical Security Information Management (PSIM). The PSSA II provides technical support and related system training for the Corporate Security department. The PSSA II will monitor infrastructure performance regularly and work to resolve issues directly or through the facilitation and engagement of third parties, as appropriate. This position requires 24x7 on call support to respond to security systems issues and emergencies

In this role you will:

• Assist in the development of project security requirements and design, determine deliverables, assign tasks, define activities, estimate resources, and schedule appropriately
• Performs security system administration, configuration management, routine maintenance, performance tuning, troubleshooting and software installation to assure system integrity
• Manage and coordinate systems implementation; provide technical and operational guidance to security integrators, related product vendors and complete final security systems testing and acceptance for GMF facilities
• Collaborate and coordinate with IT to ensure compliance with IT standards and network connectivity for all physical security devices and drive issue resolution appropriately
• Manage maintenance work order process and updates accordingly as issues are resolved
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Assists in training of end-users and other support personnel on security applications
• Manage inventory of security equipment, components and consumables
• Keep informed of current security trends, standards, guidelines, developments and techniques

• Knowledge of Physical Security Systems best practices, guidelines and standards
• Advanced knowledge of networked access control and badging systems, video management systems and alarm systems (e.g. CPAM, ICPAM, Lenel, SASD, VSOM)
• Intermediate knowledge of radio over IP (ROIP), IP-based intercom systems, Physical Security Information Management (PSIM) systems, visitor management systems, duress alarm systems and mass notification systems
• Knowledge of contemporary intrusion detection systems and devices, Physical Security mechanical systems and design (e.g. doors, locks), personnel entry control systems, and asset protection strategies
• Understanding of permit, inspection and licensing requirements for system installations
• Proficient with Microsoft office suite of programs including Word, Excel, PowerPoint, Visio and SharePoint
• Proficient with the following technologies: CAD, Active Directory, SQL Server, Windows and Linus operating systems, network cabling/switches, server administration, system remote management, as well as data import, export and manipulation
• ICPAM, CPAM, Lenel, S2, SASD/VSOM Administrator / Training or other relevant training certificates
• Professional board certification in a relevant security discipline preferred
• Demonstrated ability to analyze and troubleshoot problems efficiently and propose solutions
• Ability to read electronic schematic and architectural drawings; basic electrical engineering or cabling experience is a plus
• Ability to manage and coordinate multiple complex technical issues and shifting priorities
• Excellent planning, organizational and project management skills
• Strong verbal and written communication skills, with the ability to deliver technical instructions
• Ability to function in stressful situations with keen attention to detail
• Proven self-starter with ability to work independently with minimal supervision and in a team environment
• Ability to properly use hand and power tools, analog/digital test equipment, CCTV testing devices
• Ability to build and maintain strong working relationships with stakeholder groups

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

• 3-5 years of direct experience with analysis and administration of physical security or business systems, engineering, or electrical circuitry required
• 2-3 years of experience planning and executing security systems installations in office and data center deployments required
• 2-3 years of Corporate Security, Military or Law Enforcement experience preferred
• High School Diploma or equivalent required
• Bachelor's Degree in Criminal Justice, Computer Science, Information Systems (MIS) or equivalent experience required

• Office environment that requires being on call or working weekends and extended periods to implement and maintain physical security systems and support physical security operations
• Travel - Up to 25%