Operations Invoice Specialist II

JOB DESCRIPTION

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture, an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work, we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the role:

The Operations Invoice Specialist II is responsible for processing, validating, coding, and approving vendor invoices in accordance with company policies and procedures. This team member serves as a key point of contact for internal departments and external vendors, ensuring invoice accuracy, timely issue resolution, and quality customer service. The role requires strong organizational skills, attention to detail, and the ability to analyze and reconcile financial information while maintaining accurate documentation.

In this role you will:

• Review and verify vendor electronic and manual invoices and supporting documentation for accuracy in accordance with company and departmental policies and procedures
• Validate invoice details and approve invoices within authorized approval limits
• Accurately update invoice information within Operations systems and third-party vendor platforms
• Research and resolve vendor and internal department inquiries in a timely manner while maintaining appropriate documentation
• Provide quality customer service to internal and external customers
• Communicate effectively with team members, supervisors, and leadership regarding invoice status and issues
• Maintain and update reports, electronic calendars, and task lists as required
• Reconcile invoices to vendor statements accurately and within established timelines
• Compile, analyze, and report on vendor-related data as needed
• Research and resolve invoice discrepancies and vendor concerns
• Maintain proactive communication with management regarding workload, priorities, and issue resolution
• Ensure compliance with company policies, procedures, and operational controls

• Working knowledge of accounts payable processes and procedures
• Working knowledge of Microsoft Office applications, including Excel, Word, Outlook, and Access Database
• Knowledge of Oracle reporting tools, including Cognos
• Working knowledge of automated Accounts Payable systems preferred
• Understanding of invoice review processes and collection operations
• Strong verbal and written communication skills
• Strong organizational and time management skills
• High attention to detail and accuracy
• Working knowledge of Microsoft Excel
• Ability to multitask and prioritize work effectively
• Ability to work independently with minimal supervision
• Ability to operate a variety of office equipment and technology tools
• Strong analytical and problem-solving skills
• Strong computer and data entry skills
• Ability to make independent decisions within established guidelines regarding invoice review, coding, and approval
• Logical thinker with strong attention to detail
• Ability to perform various types of analysis related to vendor invoices
• Ability to process, research, and maintain information within electronic-based systems

• Working effectively within an AI-enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI-assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

• 3-5 years of relevant accounts payable, invoice processing, operations support, or related experience required
• High School Diploma or equivalent required
• Associate Degree preferred
• Bachelor's Degree preferred
• Master's Degree preferred