Operational Excellence Specialist - GM Protection

JOB DESCRIPTION

Why GM Protection at GM Financial?

GM Protection is the game-changer that brings a fresh perspective to GM dealerships everywhere. Our mission? We're all about making dealerships shine: boosting profits, turning first-timers into loyal fans, and creating vibes that last long after the sale. Join the GM Protection team and let's make every customer experience unforgettable, every dealership more dynamic, and every drive a little more protected. Become part of the GM Protection movement-let's transform every customer interaction into a memorable event, energize every dealership, and ensure every journey is safeguarded. Are you ready to ride with us?

RESPONSIBILITIES

About the role

The Protection Products team at GM Financial is looking for an experienced Operational Excellence Specialist to join our growing team. Our team is responsible for bringing the branded General Motors F&I products to market. This new business venture will drive brand awareness and loyalty for General Motors, integrate F&I incentives for dealers, and drive digital innovation for our customers. The Operational Excellence Specialist will serve as a consultant for all Protection business and serve as a liaison for strategic partners both within and outside the organization. They will assist in building and maintaining business processes and procedures, as well as assist with project management, and operational support functions. The Operational Excellence Specialist will contribute to driving sustainable business growth by creating and maintaining business process flows and procedures and identifying key controls to minimize operational risk, as well as ensuring organizational compliance by adhering to relevant laws, regulations, standards, and ethical guidelines set by governing bodies and stakeholders. This team member will work collaboratively with functional stakeholders and business leaders to achieve continuous improvement across all aspects of a business by optimizing processes, reducing waste, and enhancing quality to deliver maximum value and a competitive advantage.

• Collaborate with team members to update the department's internal standard operating procedures and business processes to reflect current system functionality and team, as well as best practices and policies
• Perform reviews of departmental process controls and identify opportunities to mitigate risks through the implementation of effective controls
• Document and track non-compliant items/issues and assist management with remediation
• Support internal corporate projects, change management initiatives, and process improvements at the direction of the Operational Excellence leadership
• Assist in maintaining and updating department SharePoint pages and lists
• Draft and seek legal approval of compliance and operational procedures and correspondence
• Work with the enterprise to ensure all business procedures are published in systems of record and align with regulatory and audit requirements
• Serve as a liaison between Protection and other strategic partners, both internal and external, to maintain strong relationships and hold accountable to goals and KPIs
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
• Advise on how to streamline and improve existing processes
• Perform ad hoc audits and/or files as needed to investigate/identify trends
• Maintain processes, procedures, and tools and ensure information is current and in line with enterprise standards

• Knowledge and understanding of GMF and GM lending operations
• Knowledge of business processes, operations, and systems
• Knowledge of automation assessment, lifecycle methodologies and documentation best practices
• Experience with various automation and productivity tools
• Advanced knowledge of Microsoft Office (especially Outlook, Word, PowerPoint, and Excel)
• Familiarity with Microsoft Visio, Office365, Power BI, and SharePoint
• Familiarity with Nintex Process Manager software is preferred
• Ability to foster and demonstrate a workplace culture inclusive of creating opportunities, serving others, building trust, innovation and exceeding expectations
• Ability to effectively navigate opposition to change, a lack of cross-functional cooperation, and issues assessing the effects of process changes
• Effective communication, stakeholder involvement, and a focus on creating a culture of efficiency and continuous improvement are all necessary for overcoming obstacles
• Ability to use good research, data, and judgment when solving problems or making recommendations
• Ability to develop effective presentations; able to adjust and apply changes quickly
• Ability to demonstrate integrity in the management of work demands and pressures
• Committed to being a self-starter, able to operate efficiently within given parameters and deadlines
• Committed to having a growth mindset and the ability to learn and adapt
• Demonstrated ability to work independently and to track and report on task progress
• Interest in quality or project management, or organizational development preferred
• Ability to maintain Compliance, Dealer, and Customer Focus, Safety, and Profits as the driver for all initiatives
• Ability to work with confidential data in adherence to privacy and retention policies

• High School Diploma or equivalent required
• Associate degree in a related field or equivalent experience required
  • 2+ years of experience in a role utilizing Lean Six Sigma principles to positively impact organizational efficiency required
  • 2+ years of experience in the Automotive Finance Industry preferred
  • 2+ years of experience supporting projects in an Agile environment preferred
  • 1+ years of experience in technical writing preferred
  • 1+ years of F&I product experience preferred