End User Computing Engineer II
JOB DESCRIPTION
Why GMF Technology?
Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.
RESPONSIBILITIES
About this role
We are seeking a skilled and detail-oriented Microsoft Teams Engineer to support and enhance our enterprise collaboration environment. This role focuses on ensuring the reliability, performance, and user experience of Microsoft Teams-including Teams Rooms, Teams mobile application, third-party app integrations, and light support for Teams Voice-all within a high-compliance environment.
- Collaboration Platform Support:
- Serve as the subject matter expert for Microsoft Teams, ensuring platform stability, performance, and user satisfaction.
- Monitor and optimize Teams usage, proactively addressing issues and identifying opportunities for improvement.
- Provide Tier 3 support for Teams-related incidents, escalations, and service requests.
- Support Intune administrators in relation to the Teams mobile app.
- Teams Rooms Management:
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- Deploy, configure, and maintain Microsoft Teams Rooms across meeting spaces.
- Ensure consistent, high-quality meeting experiences through AV optimization and proactive monitoring.
- Collaborate with facilities and AV vendors for room setup and lifecycle management.
- Evaluate, implement, and manage third-party applications within Microsoft Teams to enhance collaboration and productivity.
- Ensure integrations align with security, compliance, and business requirements.
- Partner with business units to support adoption and training.
- Assist with configuration and support of Microsoft Teams Voice features, including call routing and user provisioning.
- Collaborate with telephony teams on Direct Routing and PSTN integration as needed.
- Support end-user training and troubleshooting for Teams-based calling.
- Implement and maintain Microsoft 365 compliance features such as retention policies, eDiscovery, and DLP.
- Work closely with legal, compliance, and security teams to ensure Teams usage aligns with regulatory standards (e.g., HIPAA, FINRA, GDPR).
- Develop and maintain technical documentation, SOPs, and user guides.
- Support user training and change management initiatives to drive adoption and best practices.
QUALIFICATIONS
What makes you a dream candidate?
Experience and Education
- Experience in IT infrastructure or unified communications roles in a large Enterprise Environment (5,000+ team members) preferred
- Experience managing Microsoft Teams in a large Enterprise Environment (5,000+ team members) preferred
- Experience deploying and supporting Microsoft Teams Rooms and integrating third-party apps into Microsoft Teams preferred
- Experience with Microsoft Teams Voice and basic telephony concepts preferred
- Experience working in high-compliance environments with Microsoft Purview and other compliance tools preferred
- Strong understanding of Microsoft 365, Azure AD, and PowerShell scripting preferred
- 2-4 years of relative IT experience preferred
- High School Diploma or equivalent Required
- Bachelor's Degree in related field or equivalent work experience Preferred
- Limited travel may be required to support business needs
- Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Mental Health Benefits
- Fitness Subsidies
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Happy Hours
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
Diversity and Inclusion
- Unconscious Bias Training
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at GM Financial.