End User Computing Engineer II

JOB DESCRIPTION

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada- and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.

RESPONSIBILITIES

About this role

• Support and maintain the global end user computing platforms insuring high performance and reliability
• Plan, architect, design, document and implement end user computing platforms, operating system, enterprise software, and peripheral upgrades to improve services provided to business clients
• Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks.
• Perform or assist with routine end user computing administration tasks, as necessary, to assure the reliable operation of the global end user computing platforms, including routine operations system and software updates
• Resolve incident management tickets as they arise and ensure timely resolution
• Perform critical system changes after business hours and participate in an on-call support rotation for providing after-hours support
• Author policy, procedure, and standards documents based on industry best practices and transfer knowledge via documentation and training to End User Computing operations teams
• Effectively communicates current status of all projects, problems, and issues to the department Manager or AVP
• Study and analyze the performance and capacities of the systems and peripherals to prepare plans for future expansion and upgrades
• Perform root cause analysis as needed for end user related issues and other duties as assigned

• Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
• Understanding of IT Service Management (ITSM) best practices and processes
• Understanding of application layer protocols including HTTP, SSH, SSL, and DNS
• Local and wide area networking concepts, principles and protocols
• Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
• TCP/IP, OSI model and imp subnettingGood analytical skills
• Experience in documentation tools such as Visio and Microsoft Office products
• Experience with technical writing
• Information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO ) skills

• 2-4 years of relative IT experience Pref
• High School Diploma or equivalent Required
• Associate Degree Preferred
• Bachelor's Degree in related field or equivalent work experience Preferred
• Master's Degree preferred
• Advanced job related certifications
• Limited travel may be required to support business needs
• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required