Customer Account Representative I

JOB DESCRIPTION

We are looking for people who want to embark on a career journey where you belong, and you are using your skills to create a positive impact.

This opportunity is more than a job, it's a place to build your career as many of our top professionals have who started in this role. Most of our advanced positions in Servicing are filled 100% internally. After you've learned this role, when eligible, you can apply for a career opportunity in many of our departments, the possibilities are endless.

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers; apply to be a part of the GM Financial Team.

Start Date: October

RESPONSIBILITIES

What You'll Be Doing:

• Make outbound and take inbound calls to collect on past-due customer accounts
• Actively listen to our customers and offer solutions to resolve accounts while providing a remarkable experience
• Strive to outperform expectations with a positive attitude in a team environment
• Ensure actions follow company policies and laws
• Maximize productive time by utilizing effective time management skills
• Engage in continuous learning opportunities

• Knowledge of effective customer service techniques
• Ability to handle multiple tasks and deadlines
• Ability to maintain effective working relationships and interact collaboratively with internal and external customers
• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
• Detail oriented with accurate data entry skills
• Ability to negotiate effectively and apply effective questioning and listening skills
• Ability to maintain confidentiality
• Commit to continuous improvement of business, customer and employee environments

• High School Diploma or equivalent Required
• 0-2 years working with customers in a service-minded environment
• Previous experience in collections or finance considered an asset

• Competitive Salary of $22/hour plus quarterly bonus incentive
• Schedule: Training: In office 8-5pm for 5 weeks, then hybrid. Regular schedule 3 days of 8am-5pm, 2 days 11am-8pm, and a rotational Saturday per month. Mandatory 2-3 day in office per week.
• Day one benefits: Access to health, dental and vision benefits on your first day
• 12 weeks paid parental leave
• Company Match for 401K contribution
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code
• Quarterly Volunteer Opportunities
• On-site Cafeteria
• Educational reimbursement for full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.