Business System Analyst II

JOB DESCRIPTION

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

• Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements.
• Provide applications second-tier support for systems issue resolution.
• Implement business software and provide systems administration set-up and configuration.
• Coordinate with program development teams on software interfaces used by supported business applications.
• Work closely with internal business units to facilitate project completion.
• Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems and business solutions.
• Perform project planning, coordination and management on multiple projects.
• Interface with software vendors and suppliers in support of business application software packages.
• Communicate with managers and business partners on business systems and project statuses.
• Monitor scheduled application interfaces and provide issue resolution

• Working knowledge of business processes for supported business groups
• Knowledge of GM Financial's core business functions
• Working knowledge of information technology systems, infrastructure and operations
• Working knowledge of security methodologies, policies, standards and best practices
• Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions
• Significant experience in a large and complex business environment
• Working knowledge of information systems and operations systems for supported business groups
• Working knowledge of the Corporate Business solution environment
• Ability to analyze data using Excel for reporting and data mining purposes
• Ability to create and work RFC and SR tickets with Oracle On Demand, Oracle Managed Cloud Services and Oracle Support
• Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
• Strong people skills including the ability to interact with employees at all levels
• Excellent written and oral communication skills
• Ability to meet expected delivery dates and the tasks necessary to achieve objectives
• Computer skills and conversance in information technology issues.
• Deadline oriented
• Experience with data visualization concepts and tools

• 3-5 years support experience in an IT environment and respective business area in analyzing and implementing applications systems; experience in international IT organization Req
• High School Diploma
• Associate Degree
• Bachelor's Degree in related field or equivalent work or military experience Preferred