Benefits Specialist

JOB DESCRIPTION

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

RESPONSIBILITIES

About the role:

This role supports the administration and delivery of employee benefits programs, ensuring accurate processing, compliance, vendor coordination, and exceptional support for employees and HR partners. The position also drives operational excellence by maintaining benefits data, supporting reporting and audits, improving processes, and helping employees maximize the value of their benefits.

In this role you will:

Benefits Administration & Operations

• Administer employee benefit programs including medical, dental, vision, life, disability, leave, and retirement plans
• Process enrollments, life events, eligibility changes, and terminations across HR and vendor systems
• Support annual open enrollment activities, including testing, coordination, and employee support
• Maintain accurate benefits records, documentation, and system configurations

• Serve as a primary contact for employee benefits inquiries, providing timely and accurate responses
• Partner with People Services / HR Connection teams to resolve complex benefits issues and escalations
• Assist with benefits communications, including FAQs, intranet content, and job aids
• Support education efforts to help employees understand plan options and maximize benefits value

• Assist with compliance activities related to ACA, ERISA, HIPAA, COBRA, and other applicable regulations
• Support annual filings, audits, and data requests
• Ensure plan documentation, summaries, and notices are up to date and properly distributed
• Partner with Legal, Payroll, and Finance as needed to support compliance requirements

• Liaise with benefit vendors and brokers to resolve eligibility, billing, and claims issues
• Support vendor data exchanges, reconciliations, and issue resolution
• Assist with preparation for renewals, and service reviews

• Run routine benefits reports and perform basic data validation and reconciliations
• Support analysis of enrollment, utilization, and cost trends
• Identify opportunities to improve processes, controls, and employee experience
• Contribute to documentation, standard operating procedures, and knowledge base content

• 4-6 years of experience in benefits administration or HR operations
• Working knowledge of benefits programs and core compliance requirements
• Experience supporting open enrollment and year-round benefits lifecycle activities
• Strong attention to detail and ability to manage sensitive data
• Proficiency with HRIS and benefits administration systems

• Experience with multi-state or global benefits administration
• Familiarity with ACA reporting, COBRA administration, and leave programs
• Benefits-related certifications (CEBS, PHR, SHRM-CP) a plus

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection