Analyst II - Process Excellence

JOB DESCRIPTION

Why GMF Process Excellence?

The Process Excellence Team at GM Financial is dedicated to enhancing operational efficiency and driving continuous improvement across the organization. Our team focuses on streamlining processes, improving quality, and optimizing performance to deliver exceptional value to our clients and stakeholders.

As a member of the Process Excellence team, you will collaborate with various departments to identify opportunities for improvement and implement innovative solutions. Our team works closely with key stakeholders to drive organizational change, improve productivity, and ensure sustainable growth. You will navigate complex projects using strategic thinking and an adaptive mindset while building lasting relationships along the way.

If you enjoy fostering customer relationships, championing continuous improvement, and utilizing problem-solving skills, this is the right place for you! Join our Process Excellence team to develop your skills and career within a dynamic and forward-thinking organization. Be part of a team that values innovation, collaboration, and excellence.

• Support -Support strategic transformation projects within the Operational Excellence portfolio, provide reporting on deployment, establish clear communication, identify and mitigate risk and ensure timely effort completion
• Business Process Management (BPM) / Business Process Improvement (BPI) - With minimal direction support Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations)
• Internal Consulting - Leverage interaction models. Communicate with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders
• Nintex Process Manager experience or willingness to learn business architecture modeling software
• Design for Six Sigma (DFSS) - Formulate recommendations and identify needs of the customer and the business, support the voice of the customer as well as the voice of the business

• Analysis & Communication - Data analysis, effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and presentation materials to a variety of audiences
• Consulting / Client Focus - Ability to build and sustain lasting relationships with internal clients. Influence and positively deliver results and solve problems for future success
• Technology Fluency - Microsoft Office (PowerPoint, Excel, Word, Visio, Project, PowerBI), and Microsoft Teams
• Design for Six Sigma (DFSS) - Possess knowledge of business transformation tools and techniques
• Project Management - Possess knowledge and expertise in project management methodologies, tools and techniques
• Auto Finance - Knowledge of GM Financial or another auto finance company core business functions, policies and procedures (desired)
• Process Excellence - Ability to learn Six Sigma and Lean techniques and methodologies, knowledge of and experience in developing improvement opportunities and implementing efficiencies, champion process excellence initiatives

• Bachelor's Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field required
  • 1+ years relevant work experience:
    • Data analysis and reporting
    • Business process documentation and ownership
    • Automation and/or workflow design

• Lean Six Sigma Yellow Belt preferred
• Must have a Nintex Process Manager Promaster Certification within the first 120 days