Sourcing Escalation Management Leader

Job Description Summary

What impact you'll make?

We are seeking a highly skilled and proactive Sourcing Escalation Management Leader to join our Team. In this role, you will be responsible for managing and resolving sourcing-related escalations and ensuring rapid, effective fulfillment during critical customer outages. This position plays a pivotal role in ensuring continuity of supply, stakeholder communication, and cross-functional coordination in high-impact scenarios.

Job Description

What you'll do

Ensure the most efficient and accurate processing of all transactions:

• Serve as the primary point of contact for sourcing-related escalations tied to customer outages and urgent fulfillment needs.
• Coordinate across procurement, planning, logistics, and strategic sourcing teams to resolve escalations quickly and effectively.
• Establish and lead escalation response protocols and crisis management processes.
• Communicate status, risks, and recovery plans to key stakeholders, including senior leadership and customers.
• Establish supplier relation and drive supplier performance improvement according to SQDC.
• Drive root cause analysis and implement corrective and preventive actions to reduce recurrence of escalations.
• Negotiate expediting fees, cancelation settlement fees and other NCR costs, etc.
• Prioritize demand of flow/Eng Flow/CMU outages to support Parts Services Team to prioritize supply chain in order to meet emergency, forced outages, and short cycle customer demands.
• Develop and maintain performance dashboards, KPIs, and post-mortem reports for continuous improvement.
• Champion towards Regions to support region strategies and resolve customer issues.
• Support Supply and Demand Teams in inventory and forecast management.
• Participate in supplier visits & preparation.
• Assist MOR & project review preparation.
• Drive new hire training and SOP/STDW creation and maintenance.

• Bachelor's degree in Supply Chain Management, Business, Engineering, or related field.
• Significant experience in sourcing, procurement, or supply chain operations, with proven experience handling escalations or critical supply disruptions.
• Fluent English knowledge is essential
• Strong leadership and communication skills with the ability to influence cross-functional teams under pressure.
• Customer service and result oriented mindset.
• Experience in managing suppliers and vendor relationships in a fast-paced, global environment.

• Self-starter, resourceful, team player attitude
• Solid background in interpretation of Engineering drawings/specifications, and manufacturing process planning/evaluation.
• Proficient in Microsoft Office applications.
• LEAN awareness

• Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
• This is a hybrid role with three days remote and two days in the office.