Shop Fulfillment Coordinator

Job Description Summary

The Shop Fulfillment Coordinator (PB) supports the timely and accurate delivery of parts for the global overhaul shops and customers. This role supports manage order tracking, inventory accuracy, and part availability. The coordinator collaborates with various departments including sourcing, logistics, and engineering, gaining exposure to supply chain processes while contributing to daily operations and process improvements.

Job Description

Essential Functions:

• Lead daily tracking of part availability and communicate status updates to the overhaul shops and customers.
• Assist in resolving part-related issues by escalating concerns to the appropriate teams.
• Monitor and update part order statuses in Oracle.
• Maintain accurate records of part locations and expected delivery timelines in dashboards and tracking tools.
• Identify process gaps or inefficiencies and identify potential improvements.
• Support in developing standard operating procedures related to order management and material handling.
• Support data entry and reporting tasks related to inventory, part readiness, and order execution.
• Conduct data analysis to support decision-making on part prioritization and allocation.
• Contribute to initiatives that improve visibility and communication across the fulfillment process.

• Bachelor of Science degree or equivalent experience
• Minimum of 2 years of Parts Fulfillment and or materials experience with cross-functional exposure (Manufacturing, Sourcing, Logistics and Warehousing teams)
• Knowledge of Aeroderivative products/business
• Working knowledge of ERP systems (Oracle preferred).
• Excellent communication skills and a proactive mindset.

• Detail-Oriented - Carefully tracks part status, inventory records, and system updates to prevent delays or errors in fulfillment.
• Strong Communicator - Clearly shares updates, asks questions, and collaborates well with teammates and cross-functional partners.
• Proactive and Curious - Takes initiative to understand the end-to-end process, ask questions, and seek better ways to improve.
• Team Player - Works effectively in a team environment, supporting others and contributing to group goals.
• Adaptable - Comfortable working in a fast-paced environment with shifting priorities; can pivot when needed.
• Customer-Focused - Understands the importance of delivering on time and how their work impacts customers and the business
• Cross-Functional Collaborator - Builds strong working relationships with sourcing, engineering, finance, logistics, and IT to drive alignment and execution.
• Organized and Reliable - Manages time well, meets deadlines, and follows through on commitments.
• Eager to Learn - Open to feedback and motivated to grow skills in supply chain, logistics, and operations systems (like Oracle or SAP).
• Analytically Minded - Uses data to support decisions or identify issues, even at a basic level (e.g., Excel spreadsheets, simple reports).
• Problem Solver - Recognizes when improvements are needed and contributes ideas to fix or improve it.