Services Specialist - Services Learning Delivery

CO Salary Range: USD 72,400.00 - 108,600.00 per year

Job Description Summary

The Global Customer Training Administrator will coordinate and manage all customer training scheduling and delivery activities to meet business objectives. This involves interacting with customers, project managers, instructors, project engineers, sourcing and other functions. This person will work and report to the global customer leader to deliver quality training for CSS customers. The coordinator will be responsible for scheduling instructors, shipping equipment, communicating with customers and closing out projects for final revenue recognition. This individual should have strong project management and coordination skills to succeed in this role. Mastery of MS Office solutions (Word, Excel, PowerPoint and SharePoint/Box) is a plus. Prior experience with Smartsheets, SAP and Ariba purchasing is also desired.

• Manage Course Logistics for all customer classes (mainly in North America)
  • Manage customer training schedules and assign instructors based on their skill-set and availability through Smartsheet and Service Max
  • Manage all customer pre-training meetings and ensure all meeting minutes are documented and shared in a timely manner
  • Shipping and receiving training equipment in a timely manner. This requires understanding of shipping regulations, documentation and the use of the internal shipping system.
  • Assist Instructors in Printing Manuals (using pcard or otherwise) and working with suppliers to expedite printing and resolve payment issues.
  • Assist instructors in printing Student Certificates
  • Coordinate Customer Student Give-aways and keeping a record of inventory
  • Assist Regional Training Managers (RTM's) with facility coordination and ensuring training rooms are in a presentable condition for hosting customers and internal activities
  • Welcome and assist customers attending training in the Longmont facility

• Work with RTMs to issue requested Purchase Orders (PO) in assistance with internal/external training
  • Request quotes from subcontractors
  • Initiate Purchase Requests for Purchase Order
  • Receive and verify invoices with RTM prior to GR
  • Mark orders Good Received (GR) in SAP
  • Escalate to Payment team when invoices are rejected and follow through to resolution

• Use SAP to Verify Backlog, extract project technical data and close out projects
  • Verify backlog revenue, dates and product-line codes in SAP
  • Collect customer technical data and share it with instructors using Easy DMS or any other GE system
  • Work with Project Managers, Project Engineers and Project coordinators to maintain SAP data. Compare SAP data to Tableau data for accuracy.

• Attend and help facilitate Staff Calls with Region Training Managers (RTMs)
  • Weekly Schedule Review
  • Weekly Risk Review
  • Weekly Global Staff Call

• Track training quality through NPS and student feedback
  • Collect student and managers' feedback for continuous improvement
  • Address concerns related to delivery, equipment or venue in a timely and professional manner
  • Documentation of lessons-learned and improvement plans
  • Propose new work methods and solutions to improve efficiency and cost

• Manage the Learning Management System (LMS) for Nexus controls business
  • Student registration process
  • Support instructors loading and managing Course Content and updates
  • Ensuring Course Schedule Accuracy

• Website Management & LMS Alignment
  • LMS is linked to Website
  • Manage Website content, class schedule and new offerings

• Work integrally with associated teams to create, manage, coordinate and deliver training (globally) to internal and external partners and customers. This will include select duties as content developer, trainer, and registrar.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.

• BS degree from an accredited institution in business administration, accounting, science or HR
• Practical experience in a related field (education, project management or business administration) for at least 4 years.
• Hands-on experience coordinating multiple training events in a corporate setting
• Proven organizational and communication skills
• Adequate knowledge of learning management systems and web development tools
• Proficiency with Excel, MS Office, MS Project Builder, Notes
• Advanced organizational skills with the ability to handle multiple concurrent assignments

• Experience with SAP, Service Max and Smartsheet
• Project management expertise (e.g. PMP)
• Experience working for a large engineering firm (> 1000 persons)
• To be a quick self-motivated learner
• Technical communication & business acumen to drive overall solutions
• Knowledge of learning management systems and web delivery tools
• Experience with e-learning platforms, AI solutions and other digital tools
• Ability to handle multiple assignments and work under pressing schedule

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.